The collections associate who never gets tired, awkward, or behind.
Late rent mostly isn't defiance, it's drift. Our collection agent follows up the moment rent slips, in the right tone, on the right channel, escalating on your rules. In its audited deployment it recovered roughly $1M per $100M of revenue.
Why it collects what humans don't.
Persistent without being hostile
The agent follows up on day 2, day 5, day 9. Courteously, every time, without the awkwardness that makes human teams delay the call. Most balances clear in the polite window before late fees and legal letters.
Your rules, encoded
Grace periods, payment plans, hardship flags, when a human takes over. The agent runs your collections policy exactly, and logs every contact for audit.
Proven, audited results
This isn't a projection. In production across a large portfolio, recovered delinquency ran about 1% of revenue, audited. On $100M collected, that's a million dollars that was already yours.
What the product includes.
- Automated follow-up across email, SMS, and portal messages
- Escalation ladders on your timeline and tone
- Payment-plan negotiation within rules you set
- Hardship and dispute detection with human handoff
- Full contact log per tenant for compliance and audit
- Integration with your PM and accounting system
- Weekly delinquency digest with recovered-balance tracking
- Fair-debt-practice guardrails built into every message
Live on your portfolio in four steps.
Encode
Your collections policy becomes the agent's playbook: timing, tone, escalation, and the hard lines it never crosses.
Connect
We integrate with your property-management system so balances, ledgers, and payments stay in sync automatically.
Pilot
The agent runs on a slice of the portfolio with every message visible to your team. Trust is earned on real tenants before it scales.
Scale
Rollout across the portfolio, with the weekly digest tracking recovered balances against your pre-agent baseline.
What property managers ask first.
Will this damage tenant relationships?
It usually improves them. Tenants get consistent, courteous, predictable communication instead of sporadic calls when someone finds time, and payment plans get offered early, when they still work.
Is automated collection communication compliant?
The agent is built with fair-debt-practice guardrails, honors quiet hours and contact preferences, logs every touch, and hands anything sensitive to a human. Your counsel reviews the playbook before anything sends.
Does it work with our PM software?
We integrate with the major platforms, Yardi, AppFolio, Buildium, and RealPage among them, and can work from ledger exports where no API exists.
What results should we expect?
Portfolios typically carry 1 to 2% of revenue in recoverable delinquency drift. Our audited deployment recovered about half of one strong point of that consistently. The pilot gives you your own number within a quarter.
What's your delinquency running right now?
Bring the number. In thirty minutes we'll map your collections process against the audited deployment and estimate what's recoverable on your portfolio.
Kevin Krone, founder. Fifteen years operating institutional real estate before building AI for it.
Related